ORDER & ReturnS
Brave GentleMan only accepts returns on apparel, footwear, handbags, sunglasses, hats, scarves, ties, belts, cufflinks, and jewelry as stated on the product detail page. If no information is provided on the product detail page, the item may be returned if conforming to the requirements set forth below. (From time to time, some of these items will be “final sale”—sold “as is” and not eligible for return or exchange under any circumstances—and will be noted as such.)
Returned items must be unused, unworn, unwashed, and undamaged. They must be returned in their original packaging and in original condition, with all components, including but not limited to: hangers, bags, hang tags on garments, shoe boxes, dust bags, cases and gift boxes.
A request to return any item must be made within 14 days of the date on which the item(s) was shipped to you. The return can be refunded to you in one of two ways: (1) BraveGentleMan store credits (product exchange) or (2) a refund in the original form of payment. Brave GentleMan will not refund shipping changes on a refund or exchange unless the product(s) arrived damaged or the incorrect order was sent. If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your return or by contacting our Customer Support and including a note in your return package.
If you choose a refund in the original form of payment for any reasons other than a product that arrived damaged or a product arrived that was a size or item other than what you ordered, the original shipping costs are deducted from the refund (you pay for the shipping) and there is a 10% restocking fee.
If you request a refund in the original form of payment and used any BraveGentleMan store credits to purchase such item, those BraveGentleMan store credits will be reinstated in lieu receiving a refund for that portion of the purchase, minus shipping costs. If the credit card used in connection with the purchase is expired or invalid, we will issue a check to the billing address on the credit card, mius shipping costs. If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase. If you want to return an item received as a gift, you must contact our Customer Support and you will receive your refund in BraveGentleMan credits.
Returns and exchanges should be shipped (including a note requesting an exchange or refund) to:
697 Grand st
Brooklyn NY 11211
RETURN ORDERED ITEMS
Please fill out the form below if you want to return ordered item.